Team Manager HRDirect

What you´ll do

 Process Management & Operational Excellence

• Facilitate the delivery of HR processes within the GBS organization in alignment with global process frameworks.
• Drive the detailed implementation and execution of standardized HR processes while ensuring compliance with local requirements.
• Coordinate the rollout and implementation of global processes across GBS locations, ensuring adherence to local specifications.
• Monitor operational performance through KPIs and service level agreements (SLAs), implementing corrective actions when necessary.
• Ensure the effective maintenance of the Quality Management System in accordance with ISO 9001:2015 standards.
• Promote a culture of continuous improvement by identifying opportunities to optimize processes, increase efficiency, and enhance service quality.

Continuous Improvement

• Collaborate with internal and external Subject Matter Experts (SMEs) to continuously improve HR processes.
• Participate actively in global Process Exchange forums to share best practices, align on process enhancements, and support global standardization initiatives.
• Lead improvement initiatives using data analysis, root cause analysis, and problem-solving methodologies.
  People Leadership
• Lead, coach, and develop a team of HR professionals to ensure high performance, engagement, and continuous growth.
• Establish clear performance objectives, provide regular feedback, and conduct performance evaluations.
• Develop and execute coaching, training, and development plans that strengthen team capabilities and support career progression.
• Foster an inclusive, collaborative, and customer-focused work environment.
• Supervise daily team activities, ensuring workload balance, productivity, and service excellence.

Stakeholder Management

• Build effective relationships with HR stakeholders, business partners, and global process owners.
• Communicate process changes, priorities, and performance updates effectively across functions and locations.
• Support cross-functional collaboration to ensure consistent and efficient service delivery.

Compliance & Governance

• Ensure compliance with company policies, internal controls, and applicable labor regulations.
• Maintain adherence to quality standards, audit requirements, and governance processes.
• Identify operational risks and implement mitigation plans to ensure business continuity.