Customer Excellence Coordinator

About this position

At Henkel, you can build on a strong legacy and continuously shape the future through your ideas, skills, and ambition. Joining our Adhesive Technologies business means becoming part of a global leader in adhesives, sealants, and functional coatings.

Following Henkel's acquisition of Seal For Life Industries in 2024, the STOPAQ® business in Stadskanaal continues to deliver industry-leading corrosion prevention and sealing solutions for critical infrastructure worldwide. At our Stadskanaal manufacturing site, we produce innovative solutions under the STOPAQ® and EASYQOTE® brands, helping customers protect and extend the lifecycle of critical assets in industries such as energy, oil & gas, renewable energy, and industrial manufacturing. Our technologies improve asset reliability, reduce maintenance costs, and provide long-term protection in some of the world's most demanding environments.

To support our continued growth, we are looking for a Customer Excellence Coordinator to join our Customer Excellence team in Stadskanaal. In this role, you will serve as a key link between customers, sales, production, logistics, and finance, ensuring an excellent customer experience throughout the entire order-to-delivery process. You will play a vital role in supporting our global customer base by coordinating orders, managing export documentation, organizing transportation, and driving operational excellence across the supply chain.

What you will do

• Manage customer quotations, order processing, and related administrative activities.
• Enter and maintain sales orders in SAP/ERP systems and ensure accurate order documentation.
• Coordinate order fulfillment activities with production, warehouse, purchasing, and logistics teams.
• Organize domestic and international transportation and monitor shipment progress.
• Create and process invoices and support customer billing activities.
• Prepare and manage export documentation for international shipments.
• Process Letters of Credit (LCs) and support international trade transactions.
• Collaborate with Finance on debtor management and payment follow-up.
• Handle customer returns, claims, and issue resolution activities.
• Inform customers about product availability and delivery schedules.
• Support customer training events and maintain communication with certified applicators.
• Prepare certifications, passes, customer records, and customer-related documentation.
• Provide commercial and operational support to sales managers and other stakeholders.
• Contribute to continuous improvement initiatives aimed at enhancing customer service and operational excellence.