거의 150년의상의 강력한 유산을 기반으로 우리는 새롭게 삶을 상상하고 개선하는 방법을 매일 선도하고 있습니다. 헨켈은 현재와 다음 세대를 위한 혁신적이고 지속 가능한 브랜드와 테크놀러지, 그리고 전 세계에 있는 팀과 함께하고 있습니다. 헨켈은 산업 및 소비자 산업 모두에서 선도적인 위치를 차지하고 있습니다. 헨켈의 포트폴리오에는 잘 알려진 대로 헤어 케어 제품, 세탁 세제, 섬유 유연제, 접착제, 실란트 및 기능성 코팅제가 있습니다.
Senior Consultant – Network & Security Operations
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About this position
About position:
The Senior Consultant – Network & Security Operations provides senior-level technical support and operational ownership for enterprise network and security infrastructure. The role leads complex incident resolution, drives root cause analysis, oversees high-risk changes, coordinates with internal and external teams, mentors’ junior engineers, and improves service stability across WAN, LAN, SD-WAN, firewalls, and secure access technologies.
What you will do:
- Serve as the senior escalation point for complex network and security incidents.
- Troubleshoot and resolve WAN, LAN, SD-WAN, routing, firewall, and secure access issues.
- Lead technical response during major incidents and critical outages.
- Coordinate with infrastructure, security, application, telecom, MSP, and vendor teams.
- Support enterprise networking, including Cisco, HPE Aruba, Silver Peak/Aruba EdgeConnect SD-WAN, and multi-provider WANs.
- Diagnose routing, connectivity, latency, packet loss, and network performance issues.
- Manage and troubleshoot Fortinet FortiGate, Palo Alto (including Panorama), and Zscaler (ZIA, ZPA, Client Connector) environments.
- Review, implement, and validate high-risk network/security changes with rollback planning.
- Perform Root Cause Analysis (RCA), Problem Management, and drive continuous service improvements.
- Mentor junior engineers and maintain technical documentation, SOPs, runbooks, and knowledge articles.
- Support infrastructure upgrades, migrations, automation, monitoring, and operational standardization.
- Ensure compliance with SLAs, ITIL Incident/Problem/Change Management, and security policies.
- Strong expertise in TCP/IP, enterprise networking, Cisco/HPE Aruba, SD-WAN, firewalls, VPNs, NAT, Zscaler, ServiceNow, and cross-functional stakeholder management.
What makes you a good fit:
- Minimum 5 years of work experience with bachelor’s degree in computer science, IT, Engineering, or a related field.
- Relevant certifications (e.g., CCNP, Aruba, Fortinet, PCNSE, Zscaler, or equivalent) and Experience in 24×7 NOC/SOC or Network & Security Operations.
- Hands-on experience with large-scale, multi-vendor enterprise networks, proven mentoring and technical leadership experience, exposure to automation, scripting, network monitoring, and operational improvements is a plus, strong expertise in TCP/IP, enterprise WAN/LAN/WLAN, and network architecture.
- Hands-on experience with Cisco, HPE Aruba, SD-WAN (Silver Peak/Aruba EdgeConnect), Fortinet, Palo Alto, and Zscaler (ZIA/ZPA).
- Skilled in routing, switching, firewalls, NAT, VPNs, and network security troubleshooting.
- Experienced in incident management, RCA, problem management, and major outage resolution.
- Proficient with ServiceNow, ITIL processes, and technical documentation.
- Strong analytical, troubleshooting, communication, and stakeholder coordination skills
Some perks of joining Henkel:
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
- Competitive accident and term life policies for up to 3 times annual gross salary
- Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
JOB ID: req87040
Job Locations: India, Karnataka, Bangalore
Contact information for application-related questions: talent.acquisition@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
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