거의 150년의상의 강력한 유산을 기반으로 우리는 새롭게 삶을 상상하고 개선하는 방법을 매일 선도하고 있습니다. 헨켈은 현재와 다음 세대를 위한 혁신적이고 지속 가능한 브랜드와 테크놀러지, 그리고 전 세계에 있는 팀과 함께하고 있습니다. 헨켈은 산업 및 소비자 산업 모두에서 선도적인 위치를 차지하고 있습니다. 헨켈의 포트폴리오에는 잘 알려진 대로 헤어 케어 제품, 세탁 세제, 섬유 유연제, 접착제, 실란트 및 기능성 코팅제가 있습니다.
Customer Service Front Office Agent
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About this Position
The Adhesive Customer Service Front Office Agent is the first contact point to support customers, representatives and distributors. The qualified candidate should maintain good rapport with customers by handling their concerns with professionalism. They should be able to take initiatives in learning, accountability and are capable of managing, problem-solving and responding to open issues in timely manner:
What you´ll do
- Fulfil and support internal and external customers’ purchase orders from a multi-region customer base.
- Close follow up with Sales and Customers’ back orders status.
- Process order changes with compliance to Company's policies.
- Provide customer support; attend to their inquiries and provide assistance as and when necessary.
- Coordinate and expedite with related departments on customers’ orders and delivery matters.
- Proactively communicate reschedules and suggests alternative options to mitigate escalation due to shipping delays.
- Support in internal and external audit requests.
- E-Filing of invoices and all sales and shipping related document.
- Ensure all documentation and order processes are in accordance to corporate guidelines.
- Responsible to meet operational KPI
- Participate in order management process improvement when needed.
- Continuously seek alternative solutions and value-add processes to enhance ongoing services to Customers.
- Participate in stock-take
- Participate in Ad-hoc duties and projects as per requested by the Customer Service Manager.
What makes you a good fit
- Minimum Degree and above in any discipline.
- Minimum 3 years of relevant experience
- Good understanding of the linkages between inventory control, planning, logistics and procurement.
- Fluent in spoken and written English is a must.
- Candidates with broader language capabilities will have added advantage
- Proficient in MS Office, Knowledge of SAP and Service Cloud is advantageous
- Able to work under pressure with excellent phone, email etiquette skills and tactful to handle difficult customers.
- Developed analytical and problem-solving skills
- Highly motivated and organized
- Team and action orientated
- Details orientated
- Passion for innovation
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Medical Coverage for employees and eligible dependents
- Additional EPF Contribution
- Dental, Health and Eye Screening etc for employees and eligible dependents
- Discounts on company products
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26091488
Job Locations: Malaysia, Kuala Lumpur, Kuala Lumpur
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
Henkel 소개
자주 묻는 질문
여러 포지션에 관심이 있습니다. 동시에 여러 포지션에 지원할 수 있습니까?
네, 온라인 지원 시스템에서 프로필을 작성하기만 하면 됩니다. 프로필을 작성하면 여러 포지션에 지원할 수 있습니다.
채용 공고가 영어로 작성되어 있는데 지원서도 영어로 작성해야 합니까?
네, 영어로 부탁드립니다. 헨켈은 국제적인 회사이기 때문에 전 세계의 동료들과 함께 일하게 될 것이고 영어는 헨켈의 공식 언어입니다. 일반적인 '규칙'은 지원서를 채용 공고와 동일한 언어로 작성하는 것입니다.
지원 결과에 대한 피드백을 받습니까?
헨켈의 모든 포지션은 고유하며 적합한 후보자를 찾는 것이 회사와 후보자 모두에게 중요합니다. 우리는 회사와 후보자가 서로 잘 맞는 확인하고 싶습니다. 우리는 전 채용 과정에서 후보자들에게 결과를 안내할 것입니다.
지원서와 관련하여 문의 사항이 있으면 어디로 연락해야 합니까?
채용팀이 지원서에 관한 모든 문의를 도와드릴 것입니다. 이 링크를 통해 채용팀에 문의하십시오.