거의 150년의상의 강력한 유산을 기반으로 우리는 새롭게 삶을 상상하고 개선하는 방법을 매일 선도하고 있습니다. 헨켈은 현재와 다음 세대를 위한 혁신적이고 지속 가능한 브랜드와 테크놀러지, 그리고 전 세계에 있는 팀과 함께하고 있습니다. 헨켈은 산업 및 소비자 산업 모두에서 선도적인 위치를 차지하고 있습니다. 헨켈의 포트폴리오에는 잘 알려진 대로 헤어 케어 제품, 세탁 세제, 섬유 유연제, 접착제, 실란트 및 기능성 코팅제가 있습니다.
Customer Service Support Specialist
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About this Position
The Customer Service Support Specialist plays a vital role in ensuring that every customer order moves smoothly through our supply chain—accurately, efficiently, and on time. This position helps safeguard the reliability of our order‑to‑cash process by managing critical touchpoints such as order validation, exception handling, delivery coordination, and issue resolution. Your work directly impacts customer satisfaction and reinforces our commitment to operational excellence. You’ll be part of a collaborative Customer Excellence team that thrives on problem‑solving, continuous improvement, and supporting each other to deliver outstanding service. Working closely with internal partners across logistics, finance, and customer service, you’ll help maintain seamless transaction flows while identifying opportunities to enhance systems and processes. This role is ideal for individuals who enjoy dynamic work, value precision, and are excited by the challenge of keeping operations running at their best.
What you´ll do
- Steer customer orders to ensure on‑time and complete delivery, including handling airfreight/rush orders when required
- Create and validate manual orders, ensuring accuracy through proper pre‑checks
- Handle SOP, EDI, and Delivery Note (DN) transactions, including manual intervention in case of inconsistencies
- Coordinate exceptions, claims, and return handling with internal teams and business partners
- Manage reporting of open orders and open shipments, maintaining visibility of customer deliveries
- Ensure proper financial flow steering throughout the order‑to‑cash process
- Support continuous improvement initiatives, including testing systems and tools to enhance quality and efficiency
What makes you a good fit
- Bachelor's Degree in any field; preferably related in business course
- Preferably with at least one (1) year related work experience in Customer Service; Fresh graduates are welcome to apply
- Advance Knowledge in MS Office Suites (Word, PowerPoint, and Excel) is required; Experience in SAP (SD module), Salesforce, order processing knowledge is an advantage
- Proficiency in English verbal and written communication; Must be detail‑oriented, adaptable, and a strong team player with a professional attitude
- Amenable to work on a mid-shift schedule (2:00 PM to 11:00 PM), and report on a hybrid work set-up in Ayala Avenue, Makati
Some perks of joining Henkel
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- HMO healthcare coverage plan
- Provident Fund
- Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26091785
Job Locations: Philippines, National Capital Region, Makati
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
Henkel 소개
자주 묻는 질문
여러 포지션에 관심이 있습니다. 동시에 여러 포지션에 지원할 수 있습니까?
네, 온라인 지원 시스템에서 프로필을 작성하기만 하면 됩니다. 프로필을 작성하면 여러 포지션에 지원할 수 있습니다.
채용 공고가 영어로 작성되어 있는데 지원서도 영어로 작성해야 합니까?
네, 영어로 부탁드립니다. 헨켈은 국제적인 회사이기 때문에 전 세계의 동료들과 함께 일하게 될 것이고 영어는 헨켈의 공식 언어입니다. 일반적인 '규칙'은 지원서를 채용 공고와 동일한 언어로 작성하는 것입니다.
지원 결과에 대한 피드백을 받습니까?
헨켈의 모든 포지션은 고유하며 적합한 후보자를 찾는 것이 회사와 후보자 모두에게 중요합니다. 우리는 회사와 후보자가 서로 잘 맞는 확인하고 싶습니다. 우리는 전 채용 과정에서 후보자들에게 결과를 안내할 것입니다.
지원서와 관련하여 문의 사항이 있으면 어디로 연락해야 합니까?
채용팀이 지원서에 관한 모든 문의를 도와드릴 것입니다. 이 링크를 통해 채용팀에 문의하십시오.