Senior Customer Excellence Analyst (Deductions)- GBS+ Manila

What makes you a good fit

• Bachelor’s degree in finance, Accounting, Business Administration, or related field
• With at least 4–7 years of experience in deduction management, accounts receivable, trade promotion, or financial operations, with proven ability to resolve complex disputes and lead process improvement projects.
• Proficient in SAP, MS Office applications while experience with automation tools (e.g., Power BI or Power Automate) is an advantage.
• Strong analytical and strategic thinking, capable of interpreting data, identifying root causes, and driving preventive actions through insights and reporting.
• Excellent communication and business partnering skills, including advanced presentation capabilities and experience influencing cross-functional stakeholders.
• Leadership and project management experience, with a track record of mentoring peers, managing CI initiatives, and ensuring compliance with ISO and audit standards.
• Continuous improvement mindset, adaptable to change, highly organized and quality-focused
• Amenable to work on a mid-shift schedule (4:00 PM to 1:00 AM), and report on a hybrid work set-up in Makati

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• HMO healthcare coverage plan
• Provident Fund
• Group Life and Personal Accident Insurance

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.