거의 150년의상의 강력한 유산을 기반으로 우리는 새롭게 삶을 상상하고 개선하는 방법을 매일 선도하고 있습니다. 헨켈은 현재와 다음 세대를 위한 혁신적이고 지속 가능한 브랜드와 테크놀러지, 그리고 전 세계에 있는 팀과 함께하고 있습니다. 헨켈은 산업 및 소비자 산업 모두에서 선도적인 위치를 차지하고 있습니다. 헨켈의 포트폴리오에는 잘 알려진 대로 헤어 케어 제품, 세탁 세제, 섬유 유연제, 접착제, 실란트 및 기능성 코팅제가 있습니다.
Customer Excellence Specialist
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Customer Excellence Specialist
Apply for this role
About this position
At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Consumer Brands business unit – where we empower our employees to bring the best Laundry & Home Care and Hair products to people around the world.
Dare to learn new skills, advance in your career and make an impact at Henkel.
What you´ll do
- Manage and collaborate with customers on their orders, generate actionable reports, and collaborate with stakeholders to enhance forecast accuracy and delivery performance.
- Serve as the subject matter expert for automation and efficiency initiatives, supporting training and upskilling efforts for the Customer Service Team.
- Drive customer partnerships by advancing Collaborative Planning, Forecasting, and Replenishment (CPFR) to the highest standards.
- This pivotal role involves analyzing customer data, identifying actionable trends, and devising strategies to enhance customer experiences, streamline operational processes, and support business growth objectives.
- Oversee all Order-to-Cash (OTC) support activities for key customers, ensuring exceptional customer service delivery.
- Conduct in-depth analysis of customer data and trends to identify opportunities for improving customer experience and operational efficiency.
- Develop and maintain comprehensive reports, dashboards, and KPIs (e.g., OTIF, OTD, Service Level) to monitor customer satisfaction and operational performance.
- Partner with Sales, Marketing, Education, and New Product Innovation teams to design and implement customer-focused initiatives, such as loyalty programs, customer segmentation, and personalized marketing strategies.
- Identify and implement process improvement opportunities within OTC operations through data-driven insights and analysis.
- Participate in key forums and meetings, including SME and S&OP sessions, to present findings, recommendations, and progress updates to stakeholders.
- Lead cross-functional projects related to customer service excellence, as assigned.
- Provide backup support for team members during absences to ensure seamless operations.
What makes you a good fit
- Bachelor’s degree in Business Administration, Marketing, Economics, Statistics, or a related field.
- Minimum 3 years of experience in data analysis, preferably in the CPG industry or a related field.
- Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI) to manipulate and interpret large datasets.
- Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
- Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical audiences.
- Proven ability to work collaboratively in a cross-functional environment and manage multiple priorities effectively.
- Experience with customer relationship management (CRM) systems and understanding of sales and marketing processes is a plus.
- Detail-oriented with a proactive mindset and a passion for continuous improvement.
Some benefits of joining Henkel
- Health Insurance: comprehensive plans for medical, dental, vision and wellbeing
- Work-Life Balance: occasional absence days, holidays and volunteer time off, plus flexible & hybrid work policies (depending on role)
- Financial: retirement savings programs, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, and service awards
- Family Support: gender neutral parental leave, fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
- Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement
Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
JOB ID: 25082897
Job Locations: Canada, Ontario, Mississauga
Contact information for application-related questions: talent.acquisition@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
Henkel 소개
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여러 포지션에 관심이 있습니다. 동시에 여러 포지션에 지원할 수 있습니까?
네, 온라인 지원 시스템에서 프로필을 작성하기만 하면 됩니다. 프로필을 작성하면 여러 포지션에 지원할 수 있습니다.
채용 공고가 영어로 작성되어 있는데 지원서도 영어로 작성해야 합니까?
네, 영어로 부탁드립니다. 헨켈은 국제적인 회사이기 때문에 전 세계의 동료들과 함께 일하게 될 것이고 영어는 헨켈의 공식 언어입니다. 일반적인 '규칙'은 지원서를 채용 공고와 동일한 언어로 작성하는 것입니다.
지원 결과에 대한 피드백을 받습니까?
헨켈의 모든 포지션은 고유하며 적합한 후보자를 찾는 것이 회사와 후보자 모두에게 중요합니다. 우리는 회사와 후보자가 서로 잘 맞는 확인하고 싶습니다. 우리는 전 채용 과정에서 후보자들에게 결과를 안내할 것입니다.
지원서와 관련하여 문의 사항이 있으면 어디로 연락해야 합니까?
채용팀이 지원서에 관한 모든 문의를 도와드릴 것입니다. 이 링크를 통해 채용팀에 문의하십시오.