Customer Experience Manager

Adhesive Technologies General Services India, Navi Mumbai, Maharashtra Full Time Regular
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About this Position

This role is responsible for leading customer engagement activities at the Customer Experience Centre in Mumbai, designed to provide an immersive and impactful journey that showcases the value proposition of Adhesive Technologies as a know-how business.
The position combines strategic communication, digital marketing, and customer experience management to strengthen brand positioning across the IMEA region. It involves developing and executing a localized communication strategy, selecting appropriate regional channels, and ensuring consistent messaging that aligns with global objectives.

What you´ll do

  • Lead customer visits at the newly established Customer Experience Centre in Mumbai, delivering an immersive, end-to-end customer journey aligned with the Adhesive Technologies value proposition as a know-how business.
  • Develop and implement communication strategies to translate global adhesive technology positioning into impactful local and regional communication plans.
  • Select and manage regional marketing channels to ensure consistent brand messaging and customer engagement.
  • Utilize digital marketing and communication expertise (in English and local languages) to enhance customer interactions, brand storytelling, and technical value demonstration.
  • Drive thought leadership initiatives in the IMEA region, positioning the brand as an innovation and technology leader within the adhesives market.

What makes you a good fit

  • You have completed an academic degree with a major in marketing or communications
  • You have at least five years of relevant professional experience
  • You are familiar with all common business and office tools and have experience using them for professional marketing and communication work
  • You have a good understanding in digital marketing, brand development & brand building and brand activation
  • You have a good knowledge of the market and a solid understanding of how the B2B / industrial business is working
  • Your written and spoken English and German language skills are excellent

Some perks of joining Henkel

  • Diverse national and international growth opportunities
  • Global wellbeing standards with health and preventive care programs
  • Gender-neutral parental leave for a minimum of 8 weeks
  • Employee Share Plan with voluntary investment and Henkel matching shares
  • Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
  • Competitive accident and term life policies for up to 3 times annual gross salary
  • Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.

JOB ID: 25087141

Job Locations: India, Maharashtra, Navi Mumbai

Contact information for application-related questions: talent.acquisition@henkel.com

Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.

Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application

Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.

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How is work at Henkel

Henkel 소개

거의 150년의상의 강력한 유산을 기반으로 우리는 새롭게 삶을 상상하고 개선하는 방법을 매일 선도하고 있습니다. 헨켈은 현재와 다음 세대를 위한 혁신적이고 지속 가능한 브랜드와 테크놀러지, 그리고 전 세계에 있는 팀과 함께하고 있습니다. 헨켈은 산업 및 소비자 산업 모두에서 선도적인 위치를 차지하고 있습니다. 헨켈의 포트폴리오에는 잘 알려진 대로 헤어 케어 제품,  세탁 세제, 섬유 유연제, 접착제, 실란트 및 기능성 코팅제가 있습니다.

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자주 묻는 질문

네, 온라인 지원 시스템에서 프로필을 작성하기만 하면 됩니다. 프로필을 작성하면 여러 포지션에 지원할 수 있습니다.

네, 영어로 부탁드립니다. 헨켈은 국제적인 회사이기 때문에 전 세계의 동료들과 함께 일하게 될 것이고 영어는 헨켈의 공식 언어입니다. 일반적인 '규칙'은 지원서를 채용 공고와 동일한 언어로 작성하는 것입니다.

헨켈의 모든 포지션은 고유하며 적합한 후보자를 찾는 것이 회사와 후보자 모두에게 중요합니다. 우리는 회사와 후보자가 서로 잘 맞는 확인하고 싶습니다. 우리는 전 채용 과정에서 후보자들에게 결과를 안내할 것입니다.

채용팀이 지원서에 관한 모든 문의를 도와드릴 것입니다. 이 링크를 통해 채용팀에 문의하십시오.