South Korea, Seoul, Adhesive Technologies

Global Quality Key Account Manager - Semiconductor Electronic Packaging


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Act as primary Quality contact to the Global Business Manager and the relevant Customer contact for each assigned Key Account, in order to give and receive feedback on performance, as well as to align on improvement needs, and agree on priorities.
  • Drive corrective & preventive actions plan globally, working with the relevant functions to close gaps in our ability to consistently meet quality requirements of our Key Accounts.
  • Ensure an understanding of Quality requirements of our Key Accounts globally.
  • Develop Henkel Quality capabilities and competencies to meet established and new customer Key Account expectations.
  • Establish and manage reporting/tracking systems which create visibility to performance against key leading and lagging indicators.
  • Develop & maintain contact with customer representatives to foster a collaborative relationship for all Quality relevant topics (in advance of any critical situation that may arise).
  • Assume direct ownership of critical, high impact customer dissatisfaction concerns or issues impacting Key Accounts. Lead the cross functional internals teams and the customer facing teams in the associated communication and resolution process.
  • Work in collaboration all regions and other Global Quality Key Account Managers to identify and share Quality related best practices for implementation across the organization.


  • 10+ years total professional experience in the electronics industry, with 2+ years quality and/or customer facing role
  • Analytical and problem solving skills; Expert level certifications to know problem solving methodologies utilizing PDCA thinking, such as A3, 8D, or Six Sigma preferred
  • Applied knowledge of LEAN principles and tools
  • Understanding of and practical experience with relevant management systems standards (ISO 9001, IATF 16949, etc.)
  • Excellent team leadership, project management, and organizational skills
  • Demonstrated passion and effectiveness in driving cultural transformation through coaching and engaging with people to drive continuous improvement and better customer experience(s).
  • Proficient in the use of SAP or other similar ERP systems, with particular knowledge of the Quality Module within this system is a strong asset
  • Willingness to have flexible work hours in order to frequently interface with key contacts in other geographical regions worldwide
  • Ability to travel globally up to 30 % - SEA, Korea, China, Belgium, California 
  • Working location to be determined: Singapore or Korea
JOB ID: 190002DI