Plant Quality Manager Dragon

About this Position

• The Dragon Plant Quality Manager will lead the plant quality organization, ensuring product and process compliance with Henkel global standards, customer requirements, and regulatory expectations. This role plays a pivotal part in strengthening quality governance, driving continuous improvement, and building a resilient organization through structured talent development.
  
• The manager will oversee both Quality Engineering (QE) and Quality Control (QC) teams, ensuring seamless coordination, timely customer response, and proactive risk management. As Dragon Plant is a strategic site within the Adhesive Technologies portfolio, this position offers significant exposure to cross-regional collaboration and global quality initiatives. 
  
  

What you´ll do

• Quality Leadership & Governance:
  - Lead the plant quality organization, ensuring alignment with global standards and corporate quality strategy.
  - Establish and monitor KPIs for product quality, customer complaints, and process performance.
  
• Customer Engagement & Issue Resolution:
  - Act as primary quality contact for key customers, ensuring rapid response and effective problem-solving (8D/FRPS).
  - Drive customer complaint resolution, root-cause investigations, and sustainable corrective actions.
  
• Quality Engineering & Control:
  - Oversee QE and QC teams with a clear separation of responsibilities to strengthen specialization.
  - Ensure effective laboratory operations, product release, and compliance to specifications.
  - Support implementation of QC-Lad, digital tools, and new quality systems.
  
• Continuous Improvement & Risk Management:
  - Deploy quality improvement projects (A3/GB level) to enhance process robustness and reduce defect rates.
  - Implement proactive risk management, including FMEA, SPC, and systematic audits.
  
• Talent & Capability Development:
  - Build a strong Manager–Supervisor–Engineer talent pipeline to ensure scalability and succession planning.
  - Coach and develop team members in technical knowledge, customer focus, and problem-solving skills.