Senior System ServiceNow Engineer

Global Business Solutions+ IT Philippines, Makati, National Capital Region Full Time Regular
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About this Position

As a Senior System ServiceNow Engineer, your expertise will play a pivotal role in shaping the efficiency and effectiveness of our ServiceNow development and implementation processes. This position is vital to ensuring that our company effectively utilizes technology to streamline operations, enhance service delivery, and maintain compliance through robust license management practices. You'll be part of a dynamic and collaborative team where diverse perspectives are valued, and every voice counts. Working closely with cross-functional teams, you’ll have the opportunity to influence major projects and help standardize best practices across the organization. Your contributions will not only support immediate goals but also set the foundation for long-term success within our company.

What you´ll do

  • Provide expert guidance on all technical aspects of ServiceNow development and implementation
  • Design and develop technical solutions, conduct integration testing as needed
  • Standardize processes and incorporate best practices into design requirements
  • Utilize large-scale thinking to drive project success and continuous improvement initiatives
  • Demonstrate strong organizational and analytical skills while thriving in a collaborative team environment
  • Oversee the global License Management and License Review process effectively
  • Create and maintain quality gate processes and update license entitlement records within the Software Asset Management (SAM) tool

What makes you a good fit

  • Bachelor's Degree in Business Intelligence/ Informatics, Computer Science, Information Technology or related courses
  • With at least four (4) years of relevant experience with IT Service Management (ITSM) and IT Asset Management (ITAM) processes; With strong understanding of the ServiceNow platform, its modules, and functionalities; ITIL Certification is a plus
  • Preferably with knowledge of other programming languages (HTML, CSS) and database management; Proficiency in JavaScript and GlideScript
  • Experience with Application Programming Interface (API) and development; Ability to analyze complex issues, identify root causes, and develop effective solutions
  • Excellent command of spoken and written English, organized and analytical, adept at working in a collaborative team environment and independently
  • Amenable to report on a mid-shift schedule (1:00 PM to 10:00 PM) and hybrid set-up in Ayala Avenue, Makati City

Some perks of joining Henkel

  • A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
  • Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
  • Diverse national and international growth opportunities
  • Globally wellbeing standards with health and preventive care programs
  • Gender-neutral parental leave for a minimum of 8 weeks
  • Employee Share Plan with voluntary investment and Henkel matching shares
  • HMO healthcare coverage plan
  • Provident Fund
  • Group Life and Personal Accident Insurance

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID: 25079100

Job Locations: Philippines, National Capital Region, Makati

Contact information for application-related questions: recruitmentph@henkel.com

Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.

Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application

Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.

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How is work at Henkel

Henkel 소개

거의 150년의상의 강력한 유산을 기반으로 우리는 새롭게 삶을 상상하고 개선하는 방법을 매일 선도하고 있습니다. 헨켈은 현재와 다음 세대를 위한 혁신적이고 지속 가능한 브랜드와 테크놀러지, 그리고 전 세계에 있는 팀과 함께하고 있습니다. 헨켈은 산업 및 소비자 산업 모두에서 선도적인 위치를 차지하고 있습니다. 헨켈의 포트폴리오에는 잘 알려진 대로 헤어 케어 제품,  세탁 세제, 섬유 유연제, 접착제, 실란트 및 기능성 코팅제가 있습니다.

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자주 묻는 질문

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네, 영어로 부탁드립니다. 헨켈은 국제적인 회사이기 때문에 전 세계의 동료들과 함께 일하게 될 것이고 영어는 헨켈의 공식 언어입니다. 일반적인 '규칙'은 지원서를 채용 공고와 동일한 언어로 작성하는 것입니다.

헨켈의 모든 포지션은 고유하며 적합한 후보자를 찾는 것이 회사와 후보자 모두에게 중요합니다. 우리는 회사와 후보자가 서로 잘 맞는 확인하고 싶습니다. 우리는 전 채용 과정에서 후보자들에게 결과를 안내할 것입니다.

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