거의 150년의상의 강력한 유산을 기반으로 우리는 새롭게 삶을 상상하고 개선하는 방법을 매일 선도하고 있습니다. 헨켈은 현재와 다음 세대를 위한 혁신적이고 지속 가능한 브랜드와 테크놀러지, 그리고 전 세계에 있는 팀과 함께하고 있습니다. 헨켈은 산업 및 소비자 산업 모두에서 선도적인 위치를 차지하고 있습니다. 헨켈의 포트폴리오에는 잘 알려진 대로 헤어 케어 제품, 세탁 세제, 섬유 유연제, 접착제, 실란트 및 기능성 코팅제가 있습니다.
Logistics & Customer Excellence Manager ANZ
Apply for this role
Logistics & Customer Excellence Manager ANZ
Apply for this role
About this Position
This role involves overseeing logistics operations across domestic and international transportation, warehousing, and inventory deployment to ensure excellent customer service at optimal cost while leading the customer service team and improving efficiency through best practices and Lean methodologies. Responsibilities also include managing financial performance, ensuring compliance, organizing market tenders, developing Henkel’s logistics network in the ANZ region, and coaching a high-performing team to drive continuous improvement.
What you´ll do
- Plan, manage and evaluate the logistics operations across domestic and international transportation, warehousing and inventory deployment to deliver excellent service to customers at optimal cost
- Lead the customer service team to ensure prompt and professional responses to customer inquiries, complaints, and order-related issues; Optimize the order fulfilment processes and enhance customer satisfaction while maintaining cost efficiency
- Create and implement best practice, policies and processes to improve logistics and customer service efficiency
- Manage financial performance of logistics operations costs vs budget. Investigate and analyse discrepancies and variations. Initiate corrective actions where required; Identify, develop and deliver productivity initiatives using Lean methodologies to improve operational and financial performance.
- Organize & run market tenders in liaison with procurement to benchmark warehousing/freight operations and scope savings opportunities
- Drive a strong safety culture in logistics operation ensuring compliance with Henkel guidelines; Ensure compliance with import/export/customs regulations and Henkel Global SOP
- Set the strategic agenda for the future of Henkel Logistics Network in the ANZ region; Continuously monitor set KPI’s (OTIF, OTD, CN). Report and conduct investigation of KPI misses & implement corrective actions.
- Lead, coach and develop a highly engaged team, fostering a culture of excellence and continuous improvement, supporting them to meet agreed objectives, maximize their capability and potential.
What makes you a good fit
- Degree qualified
- More than 10 years’ experience in Logistics and Customer Service Management; Deep knowledge and understanding of Logistics processes in FMCG industry
- Experience in Logistics management of 3rd party warehouse providers and carriers; Experience in applying Lean methodology to Logistics to drive efficiency (highly regarded)
- Have led warehousing and distribution network transformation projects; Experience with Logistics and Order to Cash Management in SAP & ideally experience with logistics systems WMS/TMS (Warehouse and Transport Management System)
- Strong planning skills with the ability to handle multiple projects through to completion and to manage competing priorities; Proven management skills with the ability to optimise team performance and development
- Project management skills; Proven analytical, problem solving and organisational skills; Excellent attention to detail
- Commercial and financial acumen with a full understanding of the impact of failure in terms of business cost and customer order fulfilment; Strong collaborative skills and the ability to work well in a team environment
- Good communication and presentation skills; Strong interpersonal, negotiation and influencing skills
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid and work from anywhere policies
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Flexible Public Holidays
- Company Products Allocation
- Novated Lease
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 25077855
Job Locations: Australia, New South Wales, Chatswood - Sydney, NSW
Contact information for application-related questions: careers.ANZ@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
Henkel 소개
자주 묻는 질문
여러 포지션에 관심이 있습니다. 동시에 여러 포지션에 지원할 수 있습니까?
네, 온라인 지원 시스템에서 프로필을 작성하기만 하면 됩니다. 프로필을 작성하면 여러 포지션에 지원할 수 있습니다.
채용 공고가 영어로 작성되어 있는데 지원서도 영어로 작성해야 합니까?
네, 영어로 부탁드립니다. 헨켈은 국제적인 회사이기 때문에 전 세계의 동료들과 함께 일하게 될 것이고 영어는 헨켈의 공식 언어입니다. 일반적인 '규칙'은 지원서를 채용 공고와 동일한 언어로 작성하는 것입니다.
지원 결과에 대한 피드백을 받습니까?
헨켈의 모든 포지션은 고유하며 적합한 후보자를 찾는 것이 회사와 후보자 모두에게 중요합니다. 우리는 회사와 후보자가 서로 잘 맞는 확인하고 싶습니다. 우리는 전 채용 과정에서 후보자들에게 결과를 안내할 것입니다.
지원서와 관련하여 문의 사항이 있으면 어디로 연락해야 합니까?
채용팀이 지원서에 관한 모든 문의를 도와드릴 것입니다. 이 링크를 통해 채용팀에 문의하십시오.