Application Engineer SEA excl ID

Adhesive Technologies Engineering Thailand, Sriracha Chonburi, Chon Buri Full Time Regular
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About this position

What you´ll do

  • Provide expert product recommendations, customized applications, and demonstrations to customers, while troubleshooting issues as needed.
  • Consult with customers to offer tailored solutions that deliver value for their specific use cases.
    Conduct on-site technical visits, including meetings, audits, and demonstrations, ensuring all activities are documented in CRM and LIM systems.
  • Utilize application equipment to enhance customer processes related to adhesives, providing effective solutions.
  • Gather customer feedback to optimize service quality and identify new sales opportunities for colleagues. 
  • Report quality issues and customer claims to the appropriate internal teams (including CCMS/CAPRIS).
  • Improve customer experience by optimizing automated interactions and enhancing remote engagement. 
  • Identify and implement opportunities to add customer value through remote tools (e.g., AR, VR).
  • Oversee laboratory sample work, prioritizing tasks and communicating technical results to customers.
  • Deliver product application training and technical coaching to field sales teams and customers.
  • Serve as a liaison, collaborating with internal teams such as Sales, Marketing, Product Development, Innovation, and Technical Services.
  • Promote internal innovations and best practices across different customer accounts.

What makes you a good fit

  • Technical Expertise: Strong experience in ADP and Albert Digital Tools to support advanced technical solutions and optimize customer interactions.
  • Operational Excellence: Proven track record in Lean Management, Process Excellence, and Project Management to streamline processes, drive efficiencies, and ensure top-quality results.
  • Quality and Risk Management: Expertise in Quality Management and Risk Assessment to identify and mitigate potential risks while ensuring the highest standards of performance.
  • Collaboration and Training: Skilled in preparing Training Programs, fostering collaboration across cross-functional teams, and delivering training to both field sales teams and customers.
  • Business Acumen: Solid foundation in Finance, Marketing, and Sales, ensuring a strategic approach to customer needs and internal collaboration that drives business growth.
  • Customer-Centric Focus: Strong ability to leverage digital tools and customer feedback to continuously enhance the customer experience, optimize service delivery, and identify new opportunities for growth.

Some perks of joining Henkel

  • Flexible work scheme with flexible hours, hybrid and work from anywhere policies
  • Diverse national and international growth opportunities
  • Globally wellbeing standards with health and preventive care programs
  • Gender-neutral parental leave for a minimum of 8 weeks
  • Employee Share Plan with voluntary investment and Henkel matching shares
  • Medical Coverage for employees and eligible dependents
  • Provident Fund
  • Annual Physical Examination for employees
  • Discounts on company products

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID: 24074529

Job Locations: Thailand, Chon Buri, Sriracha Chonburi

Contact information for application-related questions: Recruitment.SEA@henkel.com

Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.

Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application

Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.

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How is work at Henkel

Henkel 소개

거의 150년의상의 강력한 유산을 기반으로 우리는 새롭게 삶을 상상하고 개선하는 방법을 매일 선도하고 있습니다. 헨켈은 현재와 다음 세대를 위한 혁신적이고 지속 가능한 브랜드와 테크놀러지, 그리고 전 세계에 있는 팀과 함께하고 있습니다. 헨켈은 산업 및 소비자 산업 모두에서 선도적인 위치를 차지하고 있습니다. 헨켈의 포트폴리오에는 잘 알려진 대로 헤어 케어 제품,  세탁 세제, 섬유 유연제, 접착제, 실란트 및 기능성 코팅제가 있습니다.

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자주 묻는 질문

네, 온라인 지원 시스템에서 프로필을 작성하기만 하면 됩니다. 프로필을 작성하면 여러 포지션에 지원할 수 있습니다.

네, 영어로 부탁드립니다. 헨켈은 국제적인 회사이기 때문에 전 세계의 동료들과 함께 일하게 될 것이고 영어는 헨켈의 공식 언어입니다. 일반적인 '규칙'은 지원서를 채용 공고와 동일한 언어로 작성하는 것입니다.

헨켈의 모든 포지션은 고유하며 적합한 후보자를 찾는 것이 회사와 후보자 모두에게 중요합니다. 우리는 회사와 후보자가 서로 잘 맞는 확인하고 싶습니다. 우리는 전 채용 과정에서 후보자들에게 결과를 안내할 것입니다.

채용팀이 지원서에 관한 모든 문의를 도와드릴 것입니다. 이 링크를 통해 채용팀에 문의하십시오.