Global Quality Key Account Manager (d/f/m)

Adhesive Technologies Logistics / Supply Chain Various locations Full Time Regular
Apply for this role
Global Quality Key Account Manager (d/f/m) Apply for this role
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About this position

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

What you'll do

Based in Düsseldorf, Heidelberg, or Montornes


This position aims to represent Henkel AG at our key accounts and represents the key accounts at Henkel! The role will be key and pivotal in liaising and coordinating the launch of new projects, ensuring the proper visibility to any possible quality issues, and driving improvements company wide.

  • Work hand in hand with the Global Business Manager in Adhesive Technologies and the relevant customer contact for each assigned key account, in order to give and receive feedback on performance, as well as to align on improvement needs, and agree on priorities
  • Drive corrective & preventive actions plan globally, working with the relevant functions to close gaps in our ability to consistently meet quality requirements of our key accounts
  • Ensure an understanding of customer requirements of our key accounts globally within our manufacturing network and central functions
  • Develop Henkel quality capabilities and competencies to meet established and new customer key account expectations
  • Establish and manage customer specific reporting/tracking systems which create visibility to performance against key performance indicators
  • Develop & maintain contact with customer representatives to foster a collaborative relationship for all quality relevant topics and new projects
  • Assume direct ownership of critical, high impact customer dissatisfaction concerns or issues impacting key accounts
  • Coordinating and leading a resolution with the key stakeholders either internal or external
  • Work in collaboration all regions and other Global Quality Key Account Managers to identify and share quality related best practices for implementation across the organization
  • Participating in APQPs for new project launches, ensuring customer requirements are integrated within the project organizations

What makes you a good fit

  • Bachelor's degree in engineering, chemistry, automotive or related field of study
  • Minimum 5 years total professional experience in the automotive industry, with 2+ years quality and/or customer facing role
  • Analytical and problem-solving skills; Expert level to known problem solving methodologies utilizing PDCA thinking, such as A3, 8D, and Six Sigma; Applied knowledge of LEAN principles and tools
  • Understanding of and practical experience with relevant management systems standards (ISO 9001, IATF 16949, Core Tools)
  • Basic understanding of SAP or other similar ERP systems, with particular knowledge of the Quality Module within this system is a strong asset
  • Demonstrated passion and effectiveness in driving cultural transformation through coaching and engaging with people to drive continuous improvement and better customer experience(s)
  • Fluent English skills, second language is a strong advantage (Spanish, German, French)
  • Ability to travel globally up to 30 %


At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID: 24073264

Job Locations: Germany, Baden-Württemberg, Heidelberg | Germany, North Rhine Westphalia, Düsseldorf | Spain, Catalonia, Montornes del Valles

Contact information for application-related questions: Recruitment-Germany@henkel.com

Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.

Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application

Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.

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How is work at Henkel

Henkel 소개

146년 이상의 강력한 유산을 기반으로 우리는 새롭게 삶을 상상하고 개선하는 방법을 매일 선도하고 있습니다. 헨켈은 현재와 다음 세대를 위한 혁신적이고 지속 가능한 브랜드와 테크놀러지, 그리고 전 세계에 있는 팀과 함께하고 있습니다. 헨켈은 산업 및 소비자 산업 모두에서 선도적인 위치를 차지하고 있습니다. 헨켈의 포트폴리오에는 잘 알려진 대로 헤어 케어 제품,  세탁 세제, 섬유 유연제, 접착제, 실란트 및 기능성 코팅제가 있습니다.

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자주 묻는 질문

네, 온라인 지원 시스템에서 프로필을 작성하기만 하면 됩니다. 프로필을 작성하면 여러 포지션에 지원할 수 있습니다.

네, 영어로 부탁드립니다. 헨켈은 국제적인 회사이기 때문에 전 세계의 동료들과 함께 일하게 될 것이고 영어는 헨켈의 공식 언어입니다. 일반적인 '규칙'은 지원서를 채용 공고와 동일한 언어로 작성하는 것입니다.

헨켈의 모든 포지션은 고유하며 적합한 후보자를 찾는 것이 회사와 후보자 모두에게 중요합니다. 우리는 회사와 후보자가 서로 잘 맞는 확인하고 싶습니다. 우리는 전 채용 과정에서 후보자들에게 결과를 안내할 것입니다.

채용팀이 지원서에 관한 모든 문의를 도와드릴 것입니다. 이 링크를 통해 채용팀에 문의하십시오.