Technical Support Specialist - Internal Tools

Global Business Solutions+ Administration Slovakia, Bratislava, Bratislavsky Kraj Full Time Regular
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About this position

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you are up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?

What you'll do

  • Resolve tickets and provide technical support to internal employees, addressing issues related to internal tools and systems
  •  Communicate with stakeholders across the globe to understand and address their technical needs, ensuring timely and effective solutions
  • Be the key touchpoint between developers and users, translating technical language into clear, understandable communication for non-technical employees to implement business solutions
  • Use your Sherlock Holmes skills to investigate and connect the dots when troubleshooting complex issues, identifying patterns and root causes
  • Maintain a curious explorative mindset, continuously learning about new features and functionalities within our systems
  • Collaborate with cross-functional teams to offer efficient global support, ensuring smooth and seamless operations for employees worldwide
  • Assist with onboarding and provide training to internal users, helping them get the most out of internal tools
  • Document solutions and research new ways to improve system performance and user experience
  • Support internal tool updates and optimizations in partnership with the development team

What makes you a good fit

  • Proven experience in technical support or IT support, with a knack for solving problems and offering clear solutions
  • Excellent communication skills, with the ability to communicate with stakeholders across the world in fluent English
  • Strong team player with the ability to collaborate effectively across teams and time zones
  • A passion for research and continuous learning, particularly in the realm of software and system tools
  • Experience resolving tickets and working with ticketing systems to ensure timely issue resolution
  • A curious, explorative mindset and a natural inclination to dig deep to find solutions
  • Experience with Planisware (PLW) systems is a plus, but not required
  • Ability to work independently while also leveraging your team for support and collaboration

BENEFITS WE OFFER

  • 13th salary 
  • Performance-based bonus up to 134%
  • Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
  • Meal contribution also during days off
  • Cafeteria benefit system
  • Henkel Shop
  • Henkel Kindergarten
  • Life Insurance
  • Health care package
  • Relocation bonus
  • 5 Sick days per year
  • Home Office possibility
  • Extra paid days off for special life events

At Henkel, we come from a broad range of backgrounds, perspectives and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

Minimum salary: 1400 EUR gross (Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.) 

JOB ID: 25074629

Job Locations: Slovakia, Bratislavsky Kraj, Bratislava

Contact information for application-related questions: recruitmentslovakia@henkel.com

Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.

Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application

Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.

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How is work at Henkel

Henkel 소개

146년 이상의 강력한 유산을 기반으로 우리는 새롭게 삶을 상상하고 개선하는 방법을 매일 선도하고 있습니다. 헨켈은 현재와 다음 세대를 위한 혁신적이고 지속 가능한 브랜드와 테크놀러지, 그리고 전 세계에 있는 팀과 함께하고 있습니다. 헨켈은 산업 및 소비자 산업 모두에서 선도적인 위치를 차지하고 있습니다. 헨켈의 포트폴리오에는 잘 알려진 대로 헤어 케어 제품,  세탁 세제, 섬유 유연제, 접착제, 실란트 및 기능성 코팅제가 있습니다.

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자주 묻는 질문

네, 온라인 지원 시스템에서 프로필을 작성하기만 하면 됩니다. 프로필을 작성하면 여러 포지션에 지원할 수 있습니다.

네, 영어로 부탁드립니다. 헨켈은 국제적인 회사이기 때문에 전 세계의 동료들과 함께 일하게 될 것이고 영어는 헨켈의 공식 언어입니다. 일반적인 '규칙'은 지원서를 채용 공고와 동일한 언어로 작성하는 것입니다.

헨켈의 모든 포지션은 고유하며 적합한 후보자를 찾는 것이 회사와 후보자 모두에게 중요합니다. 우리는 회사와 후보자가 서로 잘 맞는 확인하고 싶습니다. 우리는 전 채용 과정에서 후보자들에게 결과를 안내할 것입니다.

채용팀이 지원서에 관한 모든 문의를 도와드릴 것입니다. 이 링크를 통해 채용팀에 문의하십시오.