146년 이상의 강력한 유산을 기반으로 우리는 새롭게 삶을 상상하고 개선하는 방법을 매일 선도하고 있습니다. 헨켈은 현재와 다음 세대를 위한 혁신적이고 지속 가능한 브랜드와 테크놀러지, 그리고 전 세계에 있는 팀과 함께하고 있습니다. 헨켈은 산업 및 소비자 산업 모두에서 선도적인 위치를 차지하고 있습니다. 헨켈의 포트폴리오에는 잘 알려진 대로 헤어 케어 제품, 세탁 세제, 섬유 유연제, 접착제, 실란트 및 기능성 코팅제가 있습니다.
Integrated Steering & Reporting (ISR) Platform User Support Analyst
Apply for this role
Integrated Steering & Reporting (ISR) Platform User Support Analyst
Apply for this role
About this position
At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you are up for challenging the status quo, join our team of pioneers and make your mark on the future with us.
Do you dare to make an impact?
What you'll do
Join Henkel as “ISR User Support Analyst” and enable our users to take full advantage of our Integrated Steering & Reporting (ISR) platform. By providing exceptional user support and guidance, you will play a crucial role in enhancing data-driven decision-making across Henkel Adhesives.
Your primary responsibility will be to manage the central communication with the ISR user base by providing 1st & 2nd level user support. The role focuses on ensuring seamless user experience through efficient access management, troubleshooting support, and quality assurance. Additionally, you will be further developing our documentation, governance and trainings to improve our collaboration with our business stakeholders.
We are looking for team members who are eager to grow and contribute to a culture of excellence in a dynamic environment and to:
- Manage and process user requests by email and MS Teams
- Champion and improve a professional user access management
- Guide users to resolve their problems with troubleshooting support
- Pioneer solutions for ad-hoc problems not covered by documentation
- Improve process documentation & trainings
- Execute regular system quality checks
- Analyse system KPIs to derive insights for tool improvements and trainings
What makes you a good fit
- Proven experience in service desk support, sales assistance or customer support
- Excellent communication skills with the ability to convey information clearly
- Advanced proficiency in English, both spoken and written
- Intermediate proficiency in MS Office (Outlook, Excel, PowerPoint)
- Familiarity with data solutions such as ERP (SAP, Oracle) or BI (Power BI, Tableau)
- Proactive working style and solid analytical skills
- Ability to manage stakeholders from various functions and (ideally) ability to translate business requirements into actionable items
- Eagerness to learn and agile mindset
BENEFITS WE OFFER
- 13th salary
- Performance-based bonus up to 134%
- Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
- Meal contribution also during days off
- Cafeteria benefit system
- Henkel Shop
- Henkel Kindergarten
- Life Insurance
- Health care package
- Relocation bonus
- 5 Sick days per year
- Home Office possibility
- Extra paid days off for special life events
At Henkel, we come from a broad range of backgrounds, perspectives and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
Minimum salary: 1 450 EUR gross (Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.)
JOB ID: 24073357
Job Locations: Slovakia, Bratislavsky Kraj, Bratislava
Contact information for application-related questions: recruitmentslovakia@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
Henkel 소개
자주 묻는 질문
여러 포지션에 관심이 있습니다. 동시에 여러 포지션에 지원할 수 있습니까?
네, 온라인 지원 시스템에서 프로필을 작성하기만 하면 됩니다. 프로필을 작성하면 여러 포지션에 지원할 수 있습니다.
채용 공고가 영어로 작성되어 있는데 지원서도 영어로 작성해야 합니까?
네, 영어로 부탁드립니다. 헨켈은 국제적인 회사이기 때문에 전 세계의 동료들과 함께 일하게 될 것이고 영어는 헨켈의 공식 언어입니다. 일반적인 '규칙'은 지원서를 채용 공고와 동일한 언어로 작성하는 것입니다.
지원 결과에 대한 피드백을 받습니까?
헨켈의 모든 포지션은 고유하며 적합한 후보자를 찾는 것이 회사와 후보자 모두에게 중요합니다. 우리는 회사와 후보자가 서로 잘 맞는 확인하고 싶습니다. 우리는 전 채용 과정에서 후보자들에게 결과를 안내할 것입니다.
지원서와 관련하여 문의 사항이 있으면 어디로 연락해야 합니까?
채용팀이 지원서에 관한 모든 문의를 도와드릴 것입니다. 이 링크를 통해 채용팀에 문의하십시오.