Mexico, Huixquilucan, Henkel Consumer Brands

Customer Excellence Manager

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?


  • Strives for efficient execution of Customer Service activities within the region
  • Develops, manages and completes regional CS projects that contribute to service levels, business growth, efficiencies within the region
  • Measures the adherence of CS teams to CS strategic vision, working processes, business standards, CS KPIs, cost management
  • Identifies and implements improvement plans as required regionally
  • Leads CPFR team, to guarantee service levels
  • Provides support to improve cross-functional / departmental working as well as efficiency and service level optimization
  • Delivers high level service and improves planning accuracy
  • Systematicaly develops Teams and Talent in respective Customer Service organisation


  • Experience working in logistics, with a wide knowledge among supply chain of at least 10 years, required
  • Experience leading CPFR Teams, working with Walmart, Chedarui, and similar 
  • Advanced english needed
  • Experience in leadership roles, handling large teams
  • Knowledge in supply planning, demand planning, logistics, needed

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID: req61651
Contract & Job type: Regular - Full Time
Contact information for application-related questions:
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
Smart Work / Flexible Working Arrangements
Smart Work / Flexible Working Arrangements Short Friday
Short Friday Flexible Benefits
 Flexible Benefits Saving fund
Saving fund Meal voucher
Meal voucher Vacation / Paid time-off
Vacation / Paid time-off Company car / Alternative commuting benefits
Company car / Alternative commuting benefits Henkel Employee Shop
Henkel Employee Shop Gym membership
Gym membership Employee share plan
Note: Perks might vary depending on the job grade.